Frequently Asked Questions
How does the $100 Referral Program work?
After your customer referral places their first order with us, we will send you a $100.00 voucher that can apply to your next screen printing order. Referrals must be made to a valid, "new" customer or existing customer of Brand One that has not placed an order within the last 12 months. $100 vouchers will be available immediately after the new customer has paid their first order in full. Referral vouchers will be valid for custom screen printing orders of 50 pieces or more. Please contact us with any further questions. We want to reward you for you helping bring us business!
Why was Brand One created?
A: "Brand One was created because I was tired of seeing the same styles and ideas. I was ready to create a lifestyle brand that could represent where I'm from & the things I stand for." -Brandon Martinkus
What does Brand One mean?
A: "Brand One signifies that we are all ONE & that we all have a voice that deserves to be heard. Brand One is our voice."
What does Brand One revolve around?
A: The People, The Kansas City Aesthetic & Urban-Wear / Athletics.
What is Brand One's Mantra:
A: The People, Places & Apparel.
What is the significance of the, "Black Flag" Icon?
A: The Black signifies our strength & seriousness, while the Flag represents unification. Together, the black flag is a representation that Brand One is a group of hard working individuals, with the mindset of doing whatever it takes to become a household name within the apparel industry.
What distinguishes the difference between a Pre-Order & In-Stock?
A: A Pre-Order is an order that is available to purchase, prior to Brand One having ANY inventory of that item. In-Stock refers to when we have an inventory of a given item.
Why does my purchase take 7-10 Business Days to arrive?
A: Because ALL of our products are handcrafted. Unlike most places, we do not hold a large inventory of items. Instead, our team processes each purchase, creates the product by hand, then ships it directly to the customer. This tends to take a little longer than just tossing a shirt into a box and putting it out for the mail man...